Howard Johnson Anaheim Hotel & Water Playground (AKA HOJO)

As manager on duty (MOD), you will be in charge of the daily operations at HOJO.

List of daily duties are:

• Create a break and rotation schedule for the day
• Assign lifeguard positions and pass out designated key cards
• Guide employees with directions, facility setup, or any other loop-questions they might have
• Confirm duties have been completed  & sign the Daily Procedure sheets
• Inspects pool facilities, equipment, and water to ensure safety
• Facilitate and communicate any waterpark feature closures (high wind, lightning, fire, smoke, code brown, etc.,) 
• Ensure that the aquatics reservation system is being utilized for each guest in the facility. 
• Manage the arrival and departure experience for the guests, warm welcome – fond farewell.
• Maintain facility and faculty compliance with all state, city, county, and federal law 
• Create HOTSOS service orders as needed 
• Accurate timekeeping of lifeguard schedules, breaks, and clock punches  
• Provide breaks to the lifeguards
  • New Premier Policy: 5.75+ hours of work REQUIRES a lunch to be taken
• Make scheduling adjustments if there are call-outs
• Emergency response and back-up as needed
• Submit incident reports on swimoc.com
• Submit daily reports on OT360
• Fill-in as tower guard, as needed 
• Deescalate conflict resolution with employees and patrons 
• Conduct in-service trainings and evaluations 

When a LG messages you about not being able to make it to their shift, please ask for the reason why. After they present you with the reason there are two outcomes that will happen. Please follow according to the reasons below:

Illness/Medical

If a lifeguard is stating that they are sick and/or had a medical emergency YOU will take the following steps:

1. Please unpublish the team member’s shift on “When I Work“
2. Make a carbon copy of it
3. Call your respective Regional Manager (Do NOT text), Irie Jimenez, who will help coordinate coverage.
4. Afterward, post in the “HOJO Chat” on When I Work and let the staff know there is an open shift available.
5. If you have the time to do so, reach out to other lifeguards in the loop and ask if they can pick up the shift.
6. It is possible that you may have to cover the shift and the office staff (or your Regional Manager) will assist with breaks.

Personal/ Fail to Update Availability

If a lifeguard was put into a shift they cannot work( i.e. did not update availability, has a party, etc…), it is THEIR responsibility to find coverage. Here are the steps THEY should take:

1. Drop the shift
2. Message “HOJO CHAT”
3. Message people individually
4. Ask the MOD of that shift for advice
5. Show up to their shift!

Disciplinary Actions

• Fail to not get in touch with the MOD or Regional is a No Call, No show (NCNS) , and result in a Written Warning on their profile. Please reach out to the Regional manager so they can get the proper paperwork.
• Fail to show up to their shift after they called the MOD or Regional is a No Show (NS), and results in a Verbal Warning on their profile.

If you notice you are starting to feel sick or if you wake up sick, and you cannot go to work, please contact your regional manager immediately. The sooner you inform us, the easier it is to find coverage. Once you have done that, please drop your shift, and then sent out a message through When I Work to see if anyone can pick up your shift.

•  “HOW TO:” Tutorials

• • AED Checks- (Monthly)
    • AED- PlusTrac
  • OT360 Interactions – expectations & breakdown

• HOJO LOCK BOXES- Picture
  • Manager Lockbox (code: 7238)
  • Key Lockbox (code: 1989)

• Storage/ Misc

• • Parking passes, Employee Bday cards, & Customer retention cards
  • WIW Scheduling- Colors

Upon check in, guest receive ORANGE* wristbands to use for the Aquatic Facilities. The amount given to them is the amount of guests that are in a specific room type.  There are multiple room types and each room type has a max amount of wristbands.  These wristbands are a signal to all staff that persons coming into AND currently at the facilities are guests of the hotel.

Premier Aquatics job is to enforce specific policies regarding wristbands and are as followed:

1. All guest must wear wristbands the entire time they are in the aquatic facilities
2. Guest need to communicate to hotel/ aquatic staff about sensory issues/ allergies
3. Infants need to have wristbands on the ankle or wrist.
4. Lost or thrown wristbands cannot be replaced- guests should be directed to Front Desk.
   • please call the Front Desk Supervisor immediately
5. Broken or cut wristbands can be replaced
   • NEED to have broken/ cut wristband present to trade off
     • please cut up guests old wristbands in the back office
       • VIDEO REFERENCE
   • Premier Aquatics Managers, Front Desk Supervisors, Department Managers, and Aquatic Facility Manager  can do this.

Exceptions to these rules and can only be approved by management:

• sensory issues/ hidden disabilities
• allergies
• infants- parents are super non-compliant: parents can wear both theirs and the infants.

*color of wristbands may change due to ordering- this is up to discretion of the hotel General Manager or Operations Manager.

ADT (buttons): 877-776-1911

• Test mode? What you need below:
  1. HOJO’s #: 714-776-6120
  2. Address input: 1380#
  3. Name: Irie Jimenez ( Facility Manager)
  4. Password: hospitality
  5. Let them know for how long

Anaheim Fire Department (Station#3): 714-765-4311

Anaheim Police Department: 714-765-1900

What is a “Service Animal”?

Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work/ tasks include:

• guiding people who are blind
• alerting people who are deaf
• pulling a wheelchair
• alerting and protecting a person who is having a seizure
• reminding a person with mental illness to take prescribed medications
• calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack
• or performing other duties

Where are Service Animal(s) allowed?

Under the ADA, State and local governments, businesses, and nonprofit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is allowed to go.

What are staff allowed to ask?

1. Is the dog a service animal required because of a disability?
2. What work or task has the dog been trained to perform?

Can I ask a person with a disability to remove their Service Animal?

A person with a disability cannot be asked to remove their service animal from the premises unless:

1. The dog is out of control and the handler does not take effective action to control it
2. The dog is not housebroken.

When there is a legitimate reason to ask that a service animal be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animal’s presence.

Other points to consider:

• Establishments that sell or prepare food must generally allow service animals in public areas even if state or local health codes prohibit animals on the premises.
• People with disabilities who use service animals cannot be isolated from other patrons, treated less favorably than other patrons, or charged fees that are not charged to other patrons without animals. In addition, if a business requires a deposit or fee to be paid by patrons with pets, it must waive the charge for service animals.
• If a business such as a hotel normally charges guests for damage that they cause, a customer with a disability may also be charged for damage caused by himself or his service animal.
• Staff are not required to provide care for or supervision of a service animal.

Information was gathered from the U.S. Department of Justice Civil Rights Division

         Ada Requirements: Service Animals. ADA.gov. (2023, July 31). https://www.ada.gov/resources/service-animals-2010-requirements/