*** PREMIER CONTACT LIST ***
Premier Aquatics Office: 949-716-3333 x 6
Aliso Viejo Aquatic Centern(AVAC): 949-425-2559
Orange County Regional Manager: Nicole Kloet 949-716-3333 x 1007
Liberty Regional Manager: Torrey Stone 949-716-3333 x 1042
Inland Empire Regional Manager: Colin Cruz 949-716-3333 x 1037
Regional Training Manager: Mike Scott 949-716-3333 x 6
Swim Program Director: Tristan Saltonstall 949-716-3333 x 1029
Health & Safety
Nicole Kloet 949-716-3333 x 1007
Ryan Larson 949-716-3333 x 1013
Dan Berzansky 949-716-3333 x 1011
The Aliso Viejo Aquatic Center (AVAC) is owned by the City of Aliso Viejo. Premier is contracted by the city to manage this facility. In addition to providing lifeguard staffing, we also staff the front desk window with an administration employee and are responsible for pool cleaning, upkeep and maintenance.
AVAC has five bodies of water: a lap pool, recreation pool, kid pool, splash pad, and spa. These pools are open to the public and additionally Premier runs special services out of the facility as our main hub. We provide learn-to-swim programs, swim teams, summer camp, and water polo. In addition, the majority of our lifeguard training classes are held at AVAC.
On our website a comprehensive list of programs is provided under swim programs. Under public swim there is a break down of the specific swimming allowed at different times of day in coordination with the programs we offer (also explained below), a table of pricing by residency, as well as a calendar of events such as the lifeguard classes and early closures. AVAC may close early on weekend days since it is also used as a wedding venue.
On a typical day, there will be several different employees working at AVAC including: Programs Director, Deck Manager, Lifeguard Manager, Lifeguards, Swim Instructors and Admins.
▪ The office has an alarm: press 2868 + disarm
▪ The rec pool gate has a padlock: 2868
▪ There is a manager lockbox hidden to the left (if looking at pool from parking lot) of the main entrance on the border fence. The code is 3560
▪ Policies: children under the age of 3 MUST wear a vinyl diaper in addition to a swim diaper, this must be seen to be let into the facility, lap lanes may be shared upon request of the second patron but is not required, small flotations are permitted upon lifeguard discretion and capacity. Please be confident to be the bridge between any upset patrons and the admin with these policies that are commonly disputed.
▪ AVAC has a specific requirement under the California Environmental Reporting System (CERS). All employees working at the facility are required to be trained on CERS.
▪ There are two computer programs used at the facility: CivicRec- An Aliso Viejo city program used for public accounts, check-ins, retail sales and cash transactions for only AVAC. Managers must be able to use this program. Jackrabbit- A company-wide, internally oriented Premier program, used with our learn to swim programs for registration, check-ins, scheduling and billing. Also for our health and safety classes registration and billing. In addition, we use it to accommodate reservations for some of our remote contracts.
▪ The manager needs to carry a walkie talkie in addition to lifeguarding supplies because it is used to communicate between the lap pool, rec pool, admin window and manager on duty.
▪ To help cut pool heating costs, the city requires that we tarp the pool during the winter.
▪ Code Brown/ Orange: Everyone is to evacuate the pool, RWI’s spread quickly so use a net to remove all solid material and sanitize it afterwards. For vomit or solid incident: raise chlorine to 2 ppm and keep pool clear for 30 minutes. For diarrheal incident: raise chlorine to 20 ppm and close for 12 hours
▪ There are many AVAC and Learn to Swim questions and issues. You can always guide patrons to the website, transfer calls to the office and give out emails and extensions of people who can answer their questions more specifically.
There is a manager binder with a daily procedure sheet that is filled out in addition to the Aliso Loop report being submitted on the app every day. It includes a pumproom and facility walkthrough to be done before opening each morning.
AVAC Phone #: 949-425-2559
Aquatics Director- Stephanie: (573) 356-9346
Programs Director- Tristan: (760) 567-4557
Explain the steps for this loop
If you notice you are starting to feel sick or if you wake up sick, and you cannot go to work, please contact your regional manager immediately. The sooner you inform us, the easier it is to find coverage. Once you have done that, please drop your shift, and then sent out a message through When I Work to see if anyone can pick up your shift.
Managers, in addition to veteran lifeguards, should set new-hires up for success on day one. We have developed a checklist to help ensure that everyone receives the same information. (Different text colors are for easy reading). If needed, another manager from the office can take over to ensure you can walk the new lifeguards through all of this information.