Below you will find a list of frequently asked questions that we receive at our swim school. Please review the questions and answers as needed, and let us know if you have any other questions.

If you can think of any questions that have not been added, that you would to see listed, please let us know
by emailing us at admin@swimoc.com.

Why is my bill different each month?

Depending on what day of the week your swimmer is signed up for, you may be charged a different amount from month to month. The reason for this is that we charge you for the amount of lessons  your swimmer will have in the month. For instance, if your swimmer swims on Mondays, there are 4 Mondays in April, and 5 Mondays in May, therefore, your monthly fee will be greater in May.

In addition, if you started your lessons mid month, your monthly rate was prorated to reflect the amount of lessons you have left in the month.

Lastly, if you just signed up with us, you will be charged our $45.00 family registration fee to start. This registration fee is charged once annually per family, no matter how many kids you have swimming with us.

Does my child need to wear goggles?

For the beginning levels of swim lessons, we recommend that your child does not wear goggles. Students will become reliant on them and should they be involved in a water related incident, they will panic without them. As students show comfort under the water and opening their eyes, instructors will recommend to parents that they can start to wear goggles.

What do I do if my son/daughter is crying?

In the early stages of learning to swim it is not uncommon for students to cry a little bit. If this happens it is best to let the instructors work their magic and have parents stay back. Parent involvement not only undermines the instructors but will ultimately hinder the learning process. If there are tears it is best for parents to go somewhere where they can watch but not be seen. Just know that our teaching philosophy is one of love and caring. To learn more about our teaching philosophy, please read about it here. Child Centric Lessons

Does my child need to wear a swim diaper?

Any swimmers under the age of 3 or not yet toilet trained must wear a swim diaper plus a nylon swim diaper cover. This is to ensure the safety of you and others as well as limiting any unwanted pool closures. If your child has had an accident in the pool and is not wearing the proper swim attire a $500 cleaning fee will be assessed to your account.

What should my child wear to swim lessons?

It is important to wear proper swim attire during swim lessons. The baggier and bigger the swim suit fits on students, the harder it will be for them to swim. As students’ progress to the more advanced swim levels it is recommended that girls wear one piece swim suits and boys wear speedos or jammers.

Am I supposed to stay on deck for my child's lessons?

It is the job of each parent to supervise and keep eyes on their children at all times. While students are in lessons, the instructors will be in charge. Before and after lessons it falls to the parents and not the staff to be supervising students.

Why is it taking a long time for my child to ``level up``?

For each level that Premier Aquatics offers there are a few key skills that the instructor will focus on. It is very important that each of the skills is mastered before students move on to the next level. It is common for younger students (2-5 years old) to spend more time on the 2nd and 3rd level skills where kicking correctly is crucial. The same is true for older students (5-8 years old) to spend more time on the more advanced levels where a great deal more coordination is required to master skills. Regardless of the level, students will not be moved up until the instructor sees that they are ready. Feel free to ask instructors or deck supervisors about ways you can help with the process.

How do I know how my son/daughter is progressing?

All of our instructors track their students’ progression through their swim levels. There are two ways that you can get this information. First, you may ask your instructor after your class. They will be able to give you the most detailed information regarding your swimmer’s progress. Second, you may look online in the parent portal. Sometimes the instructors do not have a lot of time to update parents. For this reason, we have all of your swimmer’s skills tracked in the parent portal for you to view.

Are swim meets required for swim team?

Swim meets are not mandatory for swimmers on the swim team. Some swimmers do not wish to compete and we will not force them to. The coaching staff will highly encourage all swimmers to attend swim meets, as they are a valuable tool for the coaches to track progress. It shows them what the team may need to work on, and also provides times for the swimmers so that they can see how much they have improved. Swim meets should not be viewed as a punishment or scary, but as a fun event for swimmers to socialize and develop confidence in themselves.

Does my child have to swim everyday to be on swim team?

Swim Team is offered 4 days a week Monday – Thursday. It is not mandatory to attend all practices, but there is no pro-rating for only coming to select days. The swim team fee is a monthly fee and you can come as many days as you are able to.

What happens if it is raining?

Parents always ask if we will have swim lessons and swim team when it is raining outside. Lessons and swim team will run rain or shine unless there is lightning and thunder. However, swim team has a rainy-day schedule for participants practicing year-round. If it is raining at 2pm, parents can assume rainy day schedules for swim team. All practices will run from 4:00pn – 5:15pm. You have the option to show up at any time but keep in mind that all practices will end at 5:15pm.

To be added to the text messaging system for rainy day scheduling notifications, please go the parent portal from www.swimoc.com and once signed in, click on the “My Contacts” tab. From there, you will see a “Receive Text Notifications” box. By clicking the box, you will be added to the text messaging service. This service will only be used for emergency closures and rainy day announcements.